Frequently Asked Questions

1. What products does nicesale sell?

We sell bags, watches and everyday lifestyle products. Details about each item are available on its product page.

2. Who operates nicesale?

nicesale is operated by BAGS OF STYLE MANCHESTER LTD.

Our business address is Unit G29 Middleton Shopping Centre, Middleton, Manchester, England, M24 4EL.

3. When will my order be dispatched?

Orders are dispatched within 48 hours.

4. How long does delivery take?

Estimated delivery takes 5–8 days after dispatch. Actual delivery times may vary due to carrier delays or other delivery conditions.

5. How much does delivery cost?

Any delivery charges will be displayed at checkout before you complete your purchase.

6. How can I check my order status?

Email [email protected] with your order number to request an order or delivery update.

7. Can I change or cancel my order?

Contact us as soon as possible. We will help with changes where possible. If your order has already been dispatched, we will explain the return process. Your statutory cancellation rights remain unaffected.

8. Can I return or exchange an item?

Yes. We offer free returns and exchanges within 30 calendar days of delivery. Contact us within this period and send the goods back within 14 days of notifying us.

Please see our Returns & Refunds Policy for full details.

9. Do I have to pay for a return or exchange?

We cover return postage under our 30-day policy and the delivery cost of an exchange. There are no restocking fees. Exchanges are subject to availability.

10. When will I receive my refund?

For change-of-mind returns, refunds are issued within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.

Refunds for rejected faulty goods are issued within 14 days of agreeing your entitlement. Refunds go to the original payment method.

11. What if my item is faulty, damaged or incorrect?

Contact us with your order details and a description of the problem. We will arrange the appropriate refund, replacement or other remedy. Your statutory rights may continue beyond our 30-day returns period.

12. What should I do if my delivery is overdue?

Contact us with your order number. We will investigate the delivery status and help resolve the issue.

13. How can I contact customer support?

Email: [email protected]
Telephone: +44 161 643 4900

Please include your order number when contacting us about a purchase.